ChurchConnect Help Center
Complete guide to all features and functionalities. Find answers, tutorials, and best practices.
Getting Started
Complete setup guide, account configuration, and first steps with ChurchConnect
View GuidesAdvanced Features
Automation, roles, finance, attendance, and advanced management tools
Explore FeaturesComplete Feature Guide
Member Management
Add, edit, and organize church members with detailed profiles, departments, and roles
- Bulk import via Excel/CSV
- Department organization
- Role assignment
- Family grouping
Messaging System
Send devotional messages, check-ins, announcements via SMS with scheduling
- Devotional messages
- Check-in messages
- Custom announcements
- Scheduled delivery
Event Management
Create, manage, and promote church events with automated reminders
- Event creation & scheduling
- Automated reminders
- Attendance tracking
- RSVP management
Reports & Analytics
Generate detailed reports on attendance, giving, messaging, and member engagement
- Attendance reports
- Financial reports
- Message analytics
- Growth tracking
System Settings
Configure church profile, SMS settings, security, and system preferences
- Church profile management
- SMS API configuration
- Security settings
- System preferences
Role Management
Define user roles and permissions for staff and volunteers with granular access control
- Custom role creation
- Permission management
- Staff access control
- Volunteer permissions
Financial Management
Track tithes, offerings, donations, and generate financial reports for stewardship
- Tithe tracking
- Offering management
- Donation records
- Financial reporting
Attendance Tracking
Record and analyze member attendance patterns for better pastoral care
- Service attendance
- Event participation
- Absence tracking
- Attendance analytics
Automation
Automate routine tasks like birthday greetings, follow-ups, and reminder messages
- Birthday greetings
- Automated follow-ups
- Event reminders
- Custom workflows
Family Management
Organize members into family units for better relationship tracking and communication
- Family grouping
- Relationship tracking
- Family communications
- Household management
Data Export
Export member data, reports, and analytics in multiple formats for external use
- CSV/Excel exports
- Report generation
- Backup capabilities
- Data migration
Bulk Operations
Perform mass actions like member imports, message sending, and data updates
- Bulk member import
- Mass messaging
- Batch updates
- Data cleanup
Frequently Asked Questions
Getting Started
Yes! ChurchConnect is completely free for churches. You only pay for the SMS credits you use through Arkesel. We provide free setup support and the platform has no monthly fees.
After signing up, we'll guide you through the Arkesel SMS setup process. You'll need to create an Arkesel account, get your API key, and we'll help you configure it in ChurchConnect. Our support team provides free assistance for this setup.
Member Management
Absolutely! You can import members via Excel or CSV files. The system supports bulk upload and will guide you through the column mapping process. We recommend including name, phone number, email, department, and gender information.
Use the Family Management feature to create family groups. You can assign a head of family, add members with their relationships, and track family units. This helps with family-based communications and pastoral care.
Messaging & Communication
ChurchConnect supports three main message types:
- Devotional Messages: Inspirational messages with scriptures and themes
- Check-in Messages: Follow-up messages for absent members
- Custom Messages: Announcements, event reminders, and personalized communications
All messages support personalization with placeholders like {name}, {church}, {department}.
Yes! You can schedule messages for specific dates and times. The system will automatically send them at the scheduled time. This is perfect for weekly devotionals, event reminders, or Sunday service announcements.
Financial Management
The Finance module allows you to:
- Record tithes, offerings, and donations
- Track giving by member or family
- Generate contribution statements
- Create financial reports for church leadership
- Monitor giving patterns and trends
Attendance & Reporting
The Attendance module provides multiple ways to track participation:
- Service attendance marking
- Event participation tracking
- Absence pattern detection
- Automated follow-up for absent members
- Attendance analytics and reports
Automation & Roles
The Automation module allows you to set up:
- Birthday and anniversary greetings
- Automatic follow-ups for absent members
- Event reminder sequences
- Weekly devotional schedules
- Custom workflow triggers
The Role Management system allows you to:
- Create custom roles (Pastor, Admin, Volunteer, etc.)
- Assign specific permissions to each role
- Control access to sensitive features like finance
- Delegate tasks to staff and volunteers securely
Support & Troubleshooting
We offer multiple support channels:
- Email Support: info@oric.network
- SMS Setup Support: +233 (0) 594 453 744
- Help Center: Comprehensive articles and tutorials
- Video Tutorials: Step-by-step video guides
- Community Forum: Connect with other churches
For technical issues:
- Check our troubleshooting guides in the Help Center
- Clear your browser cache and cookies
- Try using a different browser
- Contact our support team with specific error messages
- For SMS issues, verify your Arkesel API configuration
Need Personalized Assistance?
Our dedicated support team is ready to help you maximize ChurchConnect for your ministry.
SMS Setup Support: +233 (0) 594 453 744